Rider Information

• Seatbelts must be used when vehicles are in motion.
• No liquids unless container has a lid.
• No greasy, messy foods or snacks.
• No smoking or use of alcohol, tobacco, or prohibited drugs.
• No firearms or weapons allowed in transit vehicles.
• Driveways and sidewalks must be free of snow and other obstacles.
• Driver may offer assistance with up to four, reasonably weighted packages but may not enter your home.
• Riders must not keep drivers waiting more than five minutes.
• In Town: Please provide a 15 minute notice of cancellation.
• Out-Of-Town: Please provide a 24 hour notice of cancellation.
• We reserve the right to charge for no shows.
• Wheelchairs must be equipped with footrests.
• All equipment must be secured and not impede driver.
• If you need special assistance, you should have an escort. Escorts ride free.
• Service animals are allowed, pets and comfort animals are not.
• Riders are to treat driver and other passengers with respect at all times and must not engage in violent, disruptive, or belligerent behavior.
• Riders also must not engage in any illegal conduct. 

A suspension may be issued after a warning for repeatedly not following any of the above rules.